Frequently Asked Questions
Benefits of being a registered member
As a Registered Member you will receive exclusive benefits only available when you shop online.
- Exclusive Offers — Reserved just for our registered members.
- Favorites List — Create a list of your favorite Clinique Online products. We will keep them on file for future visits and convenient shopping.
- New Product News — you will receive Clinique Online email news highlighting what's new at Clinique Online. Be the first to know about product launches, exciting new trends, online shopping offers and helpful tips to keep you looking and feeling great.
- Fast Checkout — by storing your billing and shipping information – Clinique Online can make shopping quicker and easier.
At Clinique Online we respect your privacy. We will never give your personal information to anyone unless you request us to do so.
Unsubscribe from email newsletter
If you have an account with Clinique Online, you may click on the unsubscribe link provided on the monthly newsletter to be removed from the mailing list.
Where is my order?
If you are a Clinique Club Member, you may check the status of your order online. For questions regarding the status of your order or if you are not a Registered Member, you may contact our Customer Care representatives at 0800 352 600 or email us. For fastest service, please provide your order number when making inquiries.
Do you ship internationally?
We're sorry, clinique.co.nz is currently unable to accept orders to be billed or shipped to destinations outside New Zealand. We apologise for any inconvenience. For customers living in the following Countries, please visit the appropriate site below to purchase Clinique online:Australia
Other international sites
How do I change or cancel my order?
Please contact us as soon as possible 0800 352 600 and we will do our best to accommodate your request to change or cancel your order.
How can I get an ingredient listing?
Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 0800 352 600 (9am - 5pm. Monday - Friday excluding public holidays) or select Beauty/Product Advice button on the Contact Us page and then select "Concerns about an Ingredient".
Why is my favourite product discontinued? Can I still purchase it?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email our Clinique Online Experts with the name/shade of your favourite product that has been discontinued and they will be happy to provide alternative formulation. To ensure you receive the most personal advice on the formulation/colour that is right for you, we advise you visit your local Clinique counter for a complimentary consultation.
SPAM Filters and ISPs
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 0800 352 600.
If your provider is Yahoo:
- Open the Email message
- Click the "Add to Address Book" link on the far right.
- The address will be automatically entered into your Yahoo! Address Book.
If your provider is Hotmail:
- Open the Email message.
- Click "Save Address(es)" at the top of the message header.
If your provider is MSN:
- Open the Email message.
- Click "Save Addresses" on the right.
- Select the check box next to the address you want to save. You can also make changes to the contact information.
- Click "Save".
Can you send me samples?
Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice, Click here to contact us.
The Estée Lauder Companies Inc. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.
Estée Lauder fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
Gift with Purchase Events
To find the Gift With Purchase dates for your local counter, visit our Store Locator. Registered Members at Clinique Online who opt-in to receive email will get monthly updates on Gift With Purchase Events at local Clinique counters. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.