How to shop online
Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click "add to bag".
For additional product information, how-to videos and related links, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.
When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.
Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to six  of any single item) during checkout prior to clicking on Submit Order.
More information on our Maximum Purchase Policy.
After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 0800 352 600 or via email for assistance.
If you have any questions or concerns when placing an order, or if you wish to enquire about a previously placed order, please call Clinique Online Customer Service at 0800 352 600 or Contact Us. For faster service, please have your order number available.
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.
DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to "View Bag" and select the "Remove" link below the product name. The item will be removed from your shopping bag.
Optimal online colour settings
This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colours differently based upon their settings.
Please feel free to email us with questions about specific colours, and we'll be happy to provide you with any additional description that is available.
At Clinique Online, we understand how important security is to you. When you place an order at Clinique Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
Internet Explorer 6.0 and higher
Mozilla Firefox 2.0.4 and higher
Safari 2.0.4 and higher
Chrome 10.0 and higher
Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email. Please be assured that you will not be charged for any item which is not shipped.
Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.
Please note: The actual delivery date of your order depends on the shipping method you select.
Maximum purchase policy
We regret that we must limit orders to no more than eight (8) units of any item with a maximum purchase of $750 and/or fourteen (14) items per customer. In addition, we are unable to accept more than 3 orders per day for each customer. If you have any questions, please call us at 0800 352 600 or CONTACT US and we will be happy to assist.
REDEEMING OFFER CODES.
Simply enter your offer code in the text box marked "Offer Code" on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the "Order Review" page.
Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.
All prices indicated for products available via the Site are in New Zealand Dollars (NZD) at the current rates and are exclusive of delivery charges, overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Site.
• American Express
AfterPay – Shop Now, Pay Later. Find out more.
We’re sorry, we do not accept:
• Layaway plan
• Personal Cheques
• Money Orders
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.
No notification will be sent if we cancel an order due to suspected fraudulent activity.