We're open and accepting orders! The health and well-being of our customers, employees and community is of the utmost importance to us. Due to modified operations put in place to help protect those working at our distribution centre and possible delays with our shipping carriers, you can expect a delay in receiving your order. Delivery may take up to 10-14 business days after order placement. We apologise for any inconvenience and appreciate your understanding. We are committed to delivering your orders as soon as possible!

Estimated delivery is between 4-7 business days once the orders leaves our warehouse.

You can check the status of your order by going to My Account and viewing order status.

DELIVERY OPTIONS & CHARGES

Clinique.co.nz orders are shipped on business days (Monday - Friday, excluding public holidays). Orders shipped via Standard Service are processed and shipped in 2-3 business days. Orders shipped via Express Service placed by 11am will be processed and shipped the same day, depending on product availability. Express orders placed after 11am will be processed and shipped the next business day.

Online orders are processed and shipped from Sydney, Australia.

Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays). Clinique Online ships all orders from Sydney via Australia Post and New Zealand Post. This extensive delivery network is supported by one of the largest transport fleets in Australia and New Zealand. Delivery lead times will be based on location. Delivery areas further away from Sydney, will result in longer lead times.

Clinique Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

All orders require a signature upon delivery. If you are not there to sign for your order, New Zealand Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, New Zealand Post will not be able to leave your order 'hidden' at the address.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

While we endeavour to process all orders as quickly as possible, please note shipping times with be longer during peak promotional periods. This is includes, but is not limited to Gift With Purchase, AfterPay Day, Cyber Weekend, Click Frenzy and Boxing Day.

Delivery Addresses

To ensure that there are no mistakes with addresses and to check that our fulfillers have all the correct details, we use a system that verifies your address using your postcode.

We accept orders to P.O Box addresses.

We're sorry Clinique Online only delivers online orders to New Zealand addresses.

IMPORT DUTIES

All prices on our site are displayed in New Zealand Dollars (NZD), and will be charged in New Zealand Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

SHIPPING RESTRICTIONS

We regretfully inform you that the below products are not able to be shipped to New Zealand addresses:

• 3-Step Introduction Sets & Systems
• All About Shadow Primer for Eyes
• Aromatics Elixir
• Aromatics in Black
• Aromatics in White
• Anti-Blemish Solutions Clinical Clearing Gel
• Anti-Blemish Solutions 3-Step System
• Anti-Blemish Solutions Clarifying Lotion
• BIY™ Blend It Yourself Pigment Drops
• Brush-On Cream Liner
• Calyx
• Clinique for Men Aloe Shave Gel
• Clinique for Men Exfoliating Tonic
• Clinique for Men Oil-Control Exfoliating Tonic
• Clinique for Men Post-Shave Soother
• Clinique Happy For Men Cologne Spray
• Clinique Happy
• Clinique Pop Liquid™ Matte Lip Colour + Primer
• Clarifying Lotion
• Makeup Brush Cleanser
• Pep Start Bubble Mask
• Pore Refining Solutions Instant Perfector
• Repairwear Laser Focus Night Line Smoothing Cream
• SPF 30 Virtu-Oil™ Body Mist
• Superbalanced™ Silk Makeup Broad Spectrum SPF 15
• Superprimer Face Primers - Colour Corrects Discolourations, Colour Corrects Dullness, Colour Corrects Redness
• Take The Day Off Makeup Remover For Lids, Lashes & Lips
• Up-Lighting Liquid Illuminator